Privacy Policy
Our Commitment to Protect Your Privacy
Loans Australia strives to provide the best possible service to its customers by providing customised mortgage solutions.
We understand how important it is to protect your personal information. This document sets out our Privacy Policy in relation to personal information that you may provide to us. Our Privacy Policy will outline how we may use and whom we may show your personal information.
Who is Loans Australia?
Loans Australia is an organisation that offers products and services within the finance and mortgage industries. We process and assess information in respect to loan applications and locate suitable lenders to provide loans for you.
Personal Information
When we refer to personal information, we mean information from which your identity is apparent. This information may include details about you, from which your identity can reasonably be ascertained.
Some examples of personal information we may collect are, name, address, identification (e.g. license, passport) and financial details (e.g. loan balances, loan statements).
Sensitive Information
When we refer to sensitive information, we mean information or opinions about an individuals racial or ethnic origin, political opinions, membership of political association, religious beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences, criminal record or health information. Sensitive information would only be recorded when directly related to the processing and assessing of loan applications (eg membership of a professional association to demonstrate occupation) and with your consent.
Why we collect your personal Information
We collect and receive personal information from you or from other business referrers in order to conduct our business, including assessing and obtaining approval for loans.
How do we collect your personal information?
Where reasonable and practical we will collect your personal information directly from you.
How Does Loans Australia Use Your Personal Information?
Your information will be used to develop a mortgage strategy that best suits your needs. Your information may be used to assess applications and to assist with selecting the best product for you. Your information will also be used to provide you the opportunity to partake in various products and services from time to time.
How Does Loans Australia obtain your consent?
In the majority of circumstances we will require your consent in writing before we collect, use or disclose personal information. There are some circumstances where verbal consent will be accepted.
Who Is Your Personal Information Disclosed To?
We will only disclose your personal information to other parties who are necessary to provide you the best possible service. These parties may include banks, non-banks, mortgage originators, Lenders Mortgage Insurers, Valuers, Customer Service Companies, Connective OSN (Mortgage Aggregator).
We will disclose your information to other parties where we are required to do so by law. For eg, personal information may be provided to the taxation office in accordance with taxation law, or under subpoena to a court of law. Your personal information will not be passed onto other parties that are not covered by this policy.
Direct Marketing
From time to time we may use your personal information to provide you with current information about mortgage loans, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with. You have the right at any time to request Loans Australia not to contact you or provide you with any further information about products and services and not to disclose your information to any other organisation for that purpose. You may do this by calling Loans Australia on 1300 855 430.
Updating your personal Information
It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship we will ask you to inform us if any of your personal information has changed.
If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to inform us if the information we hold about you is inaccurate or incomplete.
Accessing Your Personal Information
If you need access to your personal information that is held by Loans Australia, you can contact Loans Australia. A summary of personal information (name, address, phone number) is freely accessible.
In some situations where the information requested goes beyond a basic summary, a fee may be charged for access. This fee is used to cover the cost to Loans Australia for retrieving and supplying the information. Information may be denied where the information may relate to existing or anticipated legal proceedings, where denying access is required by law, or where the request for access is regarded as frivolous and vexatious.
Should your request for access to your personal information be denied, we will provide a formal explanation for our actions in writing.
How does Loans Australia keep your information secure?
It is of utmost importance that personal information is protected from unauthorised access, loss, modification, misuse or disclosure. Loans Australia employs the following measures to ensure that your personal information is protected:
- Back to base alarm monitoring of office
- Security key access
- Username and password required for access to any computer, and a second password to access personal information
- Defined levels of access to databases containing personal information
- Backup and disaster recovery plans to handle major business interruptions.
- Regular maintenance and updating of technology and security systems to prevent unauthorised computer and office access.
- Paper files containing personal information are kept in locked compactors.
When information is no longer required we ensure that it is deleted from our systems, destroyed in a secure manner, or permanently de-identified.
Can your information be sent overseas?
Loans Australia does not send any personal information outside of Australia unless we are authorised to, or required to by law.
How Do You Make A Complaint?
If you have any issues or complaints in relation to the collection, use or management of your personal information please direct your complaint to:
Privacy Officer
Loans Australia
PO Box 1068
Hampton North Vic 3186
If you feel that your complaint has not been resolved satisfactorily, you can forward your complaint to:
Director of Compliance
Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 2000
Ph: 1300 363 992
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